DoorDash lets you order food by texting an AI
Food delivery service DoorDash has launched an AI agent—a computer program that understands what you want and takes action for you—that lets customers simply text to place orders. It's the company's latest move to stay ahead of competitors.
DoorDash, one of the biggest food delivery services in the US, just rolled out a new way to order: you can now text an AI agent to place your food delivery order.
An AI agent is basically a smart computer program that understands what you're asking for and does the work for you without needing step-by-step instructions. Instead of opening an app, browsing restaurants, and clicking through menus, you can now just send a text message saying something like "I want pizza delivered to my place in 30 minutes" and the AI handles the rest.
Why does this matter? It's faster and easier than the traditional way. If you're busy, don't want to scroll through an app, or simply prefer texting, this could save you time. For DoorDash, it's a competitive move—their rivals like Uber Eats and Grubhub are always looking for ways to attract and keep customers. By offering this convenient AI feature, DoorDash is trying to give themselves an edge and make ordering food feel more natural and effortless.
This is part of a bigger trend where AI is becoming a daily tool in everyday services. As these technologies improve, we'll likely see more companies adding AI agents to handle customer orders and questions.
Original source: TechCrunch AI